Opening for
Manager – Quality

Manager – Quality

Posted on: 2024-12-28 11:30:00

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Job Title - Manager – Quality

No of Vacancies - 1

Location - New Delhi

Experience

5+ years of experience in quality management, preferably in a healthcare or eye care setting.

Education

Bachelor’s degree in healthcare management, quality management, or related field (Master’s or equivalent preferred).

Key Responsibilities

Quality Management

• Develop and oversee the implementation of quality management systems (QMS) to enhance patient safety and service standards.
• Monitor and evaluate clinical and operational processes to ensure compliance with healthcare regulations and best practices.
• Implement quality improvement initiatives to address inefficiencies and improve outcomes.
• Maintain adherence to infection control protocols, patient safety standards, and regulatory requirements.

Audits and Compliance

• Conduct internal audits and risk assessments to identify areas for improvement.
• Ensure compliance with national and international healthcare accreditation standards (e.g., NABH, JCI).
• Collaborate with regulatory bodies for inspections, certifications, and audits.
• Develop and monitor key performance indicators (KPIs) for quality and safety metrics.

Training and Development

• Organize training programs for staff on quality assurance, safety protocols, and standard operating procedures (SOPs).
• Build awareness and foster a culture of quality and continuous improvement among employees.
• Provide guidance to teams on compliance with quality standards and patient-centered care practices.

Patient Feedback and Continuous Improvement

• Collect and analyze patient feedback to identify service gaps and drive corrective actions.
• Implement initiatives to enhance patient satisfaction and streamline workflows.
• Lead cross-functional teams in root cause analysis and corrective action planning.

Reporting and Documentation

• Prepare detailed reports on quality performance, patient safety, and risk management for senior management.
• Maintain accurate documentation of quality assurance activities, including policies, audits, and incident reports.

Strategic Contribution

• Collaborate with senior leadership to develop and execute quality improvement strategies aligned with organizational goals.
• Stay updated on industry advancements and integrate evidence-based practices into quality initiatives.